Report a problem
Tell us what happened, what you expected, and the steps that led to the issue.
Ratio Money Support
Money questions are hard enough. Getting help shouldn’t be.
Ask a question, report a problem, or share an idea with the Ratio Money team. We’ll review your message and respond by email.
Email our support team
The button starts an email with the details that help us troubleshoot faster.
Email supportOr email ratioapphq@gmail.com
How we can help
Start with what you need
Ask a question
Get help with budgets, transactions, accounts, subscriptions, or another Ratio Money feature.
Share an idea
Suggest an improvement or tell us what would make Ratio Money work better for you.
Help us help you
Include these details
A little context helps us understand the issue without making you repeat yourself.
- Your Ratio Money app version and build number
- Your iOS version and device model
- What you were trying to do
- The steps that reproduce the problem
- A screenshot or screen recording, if helpful
Keep sensitive details private. Never email your password, PIN, one-time security code, full card number, or full bank account number.
Common questions
Before you send a message
How do I find my app version?
Open Ratio Money, go to Profile, and look for the version information near the bottom of the screen. Include both the version and build number in your email when possible.
Can you help with a missing or incorrect transaction?
Yes. Tell us which account is affected, the approximate transaction date, and what looks wrong. Do not include your full bank account number, password, PIN, or one-time code.
How do I request account or data deletion?
Email support from the address associated with your Ratio Money account and clearly state that you want to delete your account or personal data. We may ask you to verify your identity before completing the request.
Can I send a feature request?
Absolutely. Explain the problem you want the feature to solve and how you would expect it to work. That context helps us evaluate the idea.
What should I do if the app will not open?
Restart your iPhone, confirm that iOS and Ratio Money are up to date, then try again. If it still fails, email us your device model, iOS version, and the last action you remember taking in the app.
Official Ratio Money support
Still need help? We’re here.
Contact us at ratioapphq@gmail.com, or review our Privacy Policy and Terms.